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We give a full money back guarantee. If, for any reason, you are not happy with any of our products, we will give you a full refund. Just return the items to us with a note that you would like a refund. Include your name, address and phone number.
If you are having technical problems with downloading or reading the book or one of our car designs: Please e-mail us at sales@greatbigisland.com . Include your order number, the titles that you ordered and the format - Word or PDF.
If you have the PDF version of the book and cannot read it: Click here to install the free Acrobat Reader.
To place an order by phone: You can go through the normal ordering process. There will be information for placing a phone order or you can call (360) 459-3002 between 9 am and 5 pm Pacific time.
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Your order can be delivered in two ways. We recommend that you first try Download. If that doesn't work, then try E-mail.
Download - The book is directly downloaded to your computer. This is the fastest method but some computers may have trouble accepting the file.
E-Mail - The book is sent to you as an e-mail attachment. It is sent to the e-mail address that you used when you placed your order. It may take up to an hour or so for the e-mail to reach your computer.
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ABC Pinewood Derby
730 73rd Ave NE
Olympia, WA. 98506
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